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 Is IPS platform online payment secure?
Answer: IPS system employs the exclusive merchant number to verify merchant's validity, accepts payment application and requires customers to fill out credit card number and period of validity. IPS SERVER is installed with SSL certificate issued by VeriSign, the global well-known authentication center, so https protocol should be employed when customer's browser sends CGI request. All https requests from customer and returned results from Web Server are automatically encrypted with SSL. Therefore, IPS system can provide supreme guarantee for a safe transaction.Online payment is carried out through payment gateways of main banks in China and adopts international advanced SSL encryption.
Banks are responsible for the security and it is trustworthy. IPS doesn't collect user's credit card info. When you need input your credit card data, actually you have entered the payment gateway of the bank. So, you needn't worry about the disclosure of your credit card info by IPS. Please don't input your credit card info in public, preventing others getting your card number and password. If you need more information about online payment security, please contact your issuing bank directly.
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What bank cards does IPS support?
Answer: Please consult "Cooperative Banks "and" Supporting Cards"。 |
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What necessary conditions are needed before online payment?
Answer: 1) Your bank card must be issued by the bank which is in the supporting area, and it must support online payment function.
2) The balance of your bank card must be enough for your payment amount. (please consult payment directions of some main banks) |
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Is any other additional fee needed when I choose online payment as shopping payment means?
Answer: For a personal bank cardholder, IPS doesn't charge you any other additional fee. |
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How should I make a payment?
Answer: Payment Demo |
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What may be the reason when you open the payment page, Page Cannot Be Displayed or blank page appears?
Answer: (1) Encryption level is rather low and you can't enter bank system, because IE browser didn't upgrade.
How to upgrade: open Help menu of IE browser, choose About Internet Explorer, the data of your IE browser edition will be displayed in the opened window. The second term is the key length which may be 56- if you didn't upgrade your browser key. Click Upgrade Info and link to Microsoft web page which will provide some upgrade info for you. Or, you can choose Windows Update from browser Tool menu (or from system Start menu), and the system will automatically lead you to install some mends and upgrade programs.
(2) Internet operation situation or Internet operation mode suffers some restrictions, which may be set by network service providers. If possible, please change another Internet operation situation or Internet operation mode.
(3)If instantly network doesn't go along fluently, please try refreshing the page. If refreshing doesn't work, the problem may be caused by browser Cache Memory. Please delete the temporary files following the directions: IE Menu-Tool-Internet Options-click Delete Cookies or Delete File.
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What may be the reason if Payment Refused occurs?
A. Your bank card is not issued in the supporting area;
B. Your bank card hasn't possessed online payment function;
C. Your bank card is overdue, invalid or reported the loss;
D. Your bank card balance is insufficient;
E. Your bank card number or password is incorrect;
F. Your certificate number is incorrect;
G. Abnormity occurs in the data transmission of bank system. |
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How can I confirm whether my payment is successful?
Answer: If the system doesn't give a notice of whether your payment is successful or not, you can inquire about your bank card balance through Internet Banking, telephone, ATM and counters. If money is deducted, online payment operation should be successful. |
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What should I do if online payment is not successful?
Answer: Online payment needs sending payment info to bank system in real time, so if the payment is unsuccessful caused by credit card overdraft excess, insufficient balance of bank account or unexpected break-off, customer can not make a complementary payment for this order and he must hand in a new order on IPS payment platform and carry out operation again following the online payment directions.
Merchants should remind cardholders to be careful in the operation and to be patient if web page flows rather slow. |
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How can I inquire about my order disposal?
Answer: If you want to inquire about your order disposal, you can make a phone or send Email to customer service center, or log in to IPS online customer service system in which specially assigned staff help you inquire about your desired info. You need offer some necessary info for inquiry, such as: order number, time when you make your order, website where you make your order, supporting card, payment amount. (Contact Us) |
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What methods can cardholder employ for self-protection of bank card?
A. Try to use different passwords for different occasions;
B. Bear password number in mind. If you make a note, please keep it well.
C. Password should not be told to others, including your relatives and your good friends
D. When you input your online payment password, please make sure nobody dubious around you has intention to detest your info.
E. Don't choose easily decrypted numbers, such as your ID, birthday, telephone, door number, propitious numbers and sequential numbers, as the spare password. You are recommended to choose some numbers which are difficult for others to guess but convenient for you to remember.
F. Please change your password in time, in case password disclosure danger appears.
G. Change your password frequently |
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How should I give my opinion and suggestion?
Answer: You can contact us through any contact means provided by your customer service center, leave your valuable opinion and suggestion and we will offer service for you at once. |
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