1、What is advantage of online payment with IPS account?
Answer: Safe online payment mode, which can compare security with banks, releases your worry about payment security. You need not input your bank card number every time during the online transaction and your bank card info is safer. With detailed purchase info record, you are very clear about the flow of every fund. |
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2、What is procedure of online payment?
Answer: 1. User selects goods and chooses IPS account payment.
2. Confirm payment details, input Email address of IPS account in the payment page and input transaction password and validation code.
3. Confirm successful payment. |
Online payment demo |
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3、What conditions are necessary before making online payment?
Answer: 1. The usable balance of IPS account must cover payment amount.
2. Internet operation situation must be safe and reliable. Please do not make online payment in public, such as in Net Bar.
3. The key length of IE browser can not be less than 128 bits, otherwise you must download and install the highly-encrypted package to fulfill upgrade. (download addresshttp://www.microsoft.com/windows/ie_intl/cn/download/128bit/intro.mspx
4. The absence of JAVA virtue machine in WIN XP system and other systems may lead abnormal page display. Please install JAVA virtue machine。
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4、What should be paid attention to during the online payment?
Answer: 1. If abnormity occurs in some step during a payment and refreshing doesn't work, please don't click IE Recede tab and you should close the current browser and open a new one, otherwise payment process can not go along fluently.
2. If Internet speed is rather low because of Internet operation situation or network transmission, please keep cool, be patient and try not to click repeatedly. If web page can not be displayed, please try refreshing the page.
3. If the same mistake occurs in the repeated payment, which may be caused by IE Cache Memory, you can choose Internet Option in IE Toolbar, click Delete Cookies or Delete File and make a new order as well as a new payment.
4. Please make a record of your order number during your payment. If you want to inquire about your payment through shopping website or IPS online secure payment platform, please offer your order number, otherwise inquiry becomes very difficult. |
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5、Is any other additional fee needed when I choose online payment as shopping payment means?
Answer: For a personal user, IPS account doesn't charge you any other additional fee. |
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6、What may be the reason if payment is unsuccessful?
Answer: 1.Merchants from whom you make purchase, didn't open IPS account payment;>
2. The usable balance of IPS account is insufficient;>
3. IPS registered Email address or transaction password is input incorrectly. |
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7、What should I do if online payment is unsuccessful?
Answer: Online payment needs sending payment info to IPS account system in real time, so if the payment is unsuccessful caused by insufficient usable balance of IPS account or unexpected break-off, customer can not make a complementary payment for this order and he must hand in a new order on the shopping website and carry out operation again following the online payment directions.Note: Customers should be careful in the operation and be patient if web page flows rater slow.
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8、How do I inquire about order disposal?
Answer: You can log in to IPS account, open the page of Transaction Inquiry in Transaction management, choose Sales in transaction types and input your transaction time for inquiry. If the order state shows Succeeded, your payment is successful.
Or you can dial our customer service telephone, send Email or log in to IPS online consultation system. The specially-assigned staff is always available for you. You need offer some necessary info for inquiry, such as order number, time of making order, website of making order and payment amount.
Customer service telephone: 700210036258/021-62407610/8008206621
Customer service Email: customerservices@ips.com.cn
Customer service QQ:69928450
Customer service MSN：customerservices_ips@hotmail.com
Online consultation:http://callcenter.ips.com.cn/
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