1、Why can the control for inputting password not be installed in my computer which operates in Windows XP+ Service Pack 2?
Answer: In the operation system of Windows XP+ Service Pack 2 and Windows 2003, users can choose whether to install the control. If info bar hint is not closed , the following page shows:
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| Click info bar, choose to install the control and you can see the following page: |
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| Choose Install tab and password control can be installed. |
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2、Why can I not see the password input type in the login page?
Answer: Possible reasons include:
1. 1. When IPS account security control is downloaded in IPS account page, the process needs several seconds for general computers, but for some old computers ten seconds or one minute is needed. In this case, you only need wait for a while till the control is downloaded and installed.
2. 2. When the browser asks customer whether to install IPS account security control, the customer doesn't choose installation. In this case you only need choose installation when you are asked whether to install the control.
3. Your browser forbids downloading and implementing ActiveX control and you must open ActiveX relevant purview of your browser.Operation way: Choose Tool, Internet Options in browser menu, choose Security, Internet, User-defined Levels in pop-up dialog box, choose Reset To Safety Level-Middle in pop-up dialog box, click Reset tab and confirm.
4. Customer's browser is installed Internet assistant or other the third party software, which forbids installation and running of other controls. In this case, taking 3721 Internet assistant (probably installed unconsciously) for example, when you open IPS account and log in to the page for the first time, 3721 Internet assistant will pop up the following dialog box: |
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| If you incautiously choose the second option, "I only browse the page and don't want to install this plug-in. Don't interrupt me any more." Internet assistant will completely screen this plug-in. Even if you want to download it later, it doesn't work.
In this case, you need log in to 3721 Internet assistant website:http://assistant.3721.com：
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| As the above page shows, choose the security defense function-Automatically Screen Plug-in, and open the following page: |
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| As the above page shows, choose the function link of View Intercepted Plug-in List; a page, which shows all the Plug-in screened by Internet assistant, will pop up:
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Choose the control's name (IPS account security control), which you want to cancel and is screened by Internet assistant; click Delete tab.
After the above operation, log in to IPS account again and then you can, following the directions, make download and installation normally.
Note: 3721 website probably be upgraded and its page display maybe has some change. The above words and pictures are the record on March 31, 2004. If there is some change, please contact 3721 website.
5. The browser edition is rather low. In this case, you only need upgrade your browser to the edition higher than 5.5.
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3、Why does password input type show the symbol *?
Answer: Your browser forbids downloading and implementing ActiveX control and you must open ActiveX relevant purview of your browser.
Operation way: Choose Tool, Internet Options in browser menu, choose Security, Internet, User-defined Levels in pop-up dialog box, choose Reset To Safety Level-Middle in pop-up dialog box, click Reset tab and confirm. |
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4、What should I do if I still can't log in after reading the above questions?
Answer: Your browser can not be installed IPS account security control for other reasons. Please download and install the standard edition of IPS account security control.
The content in this page is only for reference and International Payment Solutions (Shanghai) Limited reserves all the right for the final explanation.
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