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 How should I apply for connecting with IPS payment platform?
Answer: please consult Enterprise Service area for your required info. |
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How can merchant inquire about his transaction record?
Answer: From IPS Home Page (https://www.ips.com.cn), Merchant can directly log in to merchant management system in merchant login page. After inputting correct merchant number and password and logging in to merchant backend, merchant can inquire about his required order info through term choice. |
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How can I inquire about my order disposal?
Answer: Inquiring can be realized through telephone, Email or logging in to customer service center. You need provide order number, transaction amount and date in order that our customer service staff help you inquire about your required info. Please consult Customer Service Center for. customer service contact method |
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How does merchant carry out refund operation?
Answer: Cardholder must communicate with merchant if refund is asked for and fax customer service staff "Refund Application" with cachet after merchant agrees on the refund. Customer service staff will handle the refund as soon as possible after receiving "Refund Application" and making sure there is no mistake. Merchant can inquire about the transaction with refund operation on the backend.
Note: A period of time is needed till refund arrives cardholder's card after customer service staff handle the refund. |
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How should I give my opinion and advice?
Answer: Please do not hesitate to contact Customer Service Center if you have any question or suggestion. |
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